• Patient Satisfaction

    We understand that our patients and their families expect and deserve a high level of quality, compassion, communication, respect and comfort. Improving the patient experience is essential to our commitment as a patient- and family-centered organization. One of the measures we utilize to recognize our employees and identify improvement opportunities is a confidential patient satisfaction feedback tool administered by a third-party partner. This partnership allows us to survey all of our services lines to include, inpatient, outpatient, emergency department, medical practices, ambulatory surgery, behavioral health, among other group to ensure we are providing the best experience across the continuum of care. We closely monitor the results we receive from your feedback so we can best understand how to provide world-class care and experiences.

    The survey we use to measure our Inpatient results is called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and it is a national, standardized survey of patient’s perspective of care received at hospitals. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. These results are posted on a Center for Medicare and Medicaid Services website called Hospital Compare. You can view our scores compared to state and national standards and learn more about CMS by visiting their website. There is a 12-month lag time on the data posted on Hospital Compare. To see how we currently measure with state and national hospitals, learn more about our results. This data will be updated quarterly for performance period indicated.